Envisioning the customer experience for one of Southern California’s largest energy utilities.
Jan 2022 – Mar 2022
Envisioning the customer experience for one of Southern California’s largest energy utilities.
Jan 2022 – Mar 2022
Introduction
SoCalGas needed help envisioning and building a revamped customer-facing digital experience for their disjointed dotcom and customer portal – which suffered from low engagement and missing self-service options. We delivered a unified, state-of-the-art experience that streamlined interactions and improved usability.
Introduction
SoCalGas needed help envisioning and building a revamped customer-facing digital experience for their disjointed dotcom and customer portal – which suffered from low engagement and missing self-service options. We delivered a unified, state-of-the-art experience that streamlined interactions and improved usability.
Web Experience
Safety
Safety
Sustainability
Sustainability
Innovation
Innovation
Login
Login
Customer Portal
My Account Portal
My Account Portal
Bill Pay
Usage Insights
Bill Pay
Usage Insights
Schedule Service Appointment
Schedule Service Appointment
Design System
We worked with a content strategist to help tailor the experience for Spanish speaking audiences.
Multicultural Considerations
Design system consistency through variables
Spanish Home
We worked with a content strategist to help tailor the experience for Spanish speaking audiences.
Multicultural Considerations
Design system consistency through variables
